Welcome to The Grace Room. Creations from The Grace Room are handmade and customized according to each recipient’s personality and likes. I strive to make quality handmade items at a reasonable price to ensure 100% satisfaction. All creations in our shop are fully customizable and made to order. We are so excited to create that special creation for you or that special person!
Payment Methods Accepted: Cash, Check, All Major Credit Cards, Etsy Direct Checkout, Gift Certificates, Etsy Gift Cards, and PayPal (You do not need a PayPal account to pay with PayPal).
Currently, we have an extended processing time due to the demand of our products. Please be patient with us as we will get to your order. If you have a specific deadline please Contact us to check availability. Rush orders can be placed for a fee which allows your order to move up in the creation line to better fit your needs. If an order needs to be cancelled, It must be cancelled within 24 hours of placing your order.
The Grace Room cannot guarantee an arrival date, nor is held responsible for lost, damaged, or stolen packages. However, we do hand deliver each package to our local Post Office for an acceptance scan and receipt. We will help in any way possible in locating your package with the limited information that USPS will provide to us.
All items will be shipped via USPS First Class, 1 to 10 day estimated arrival, or USPS Priority, 2 to 7 day estimated arrival, depending on the package weight. USPS Priority Express Shipping, up to 3 day arrival, can be purchased separately as well as USPS Package Insurance for damaged packages or packages that fail to be delivered to the proper address.
If your item is needed before the allotted time expires, please send a message to see if your deadline can be met. At checkout, upgraded shipping and/or a rush fee can be purchased to receive your order by the requested deadline.
A tracking number will be provided at the time of shipment and a notification sent to the email address provided at checkout. You may track your package progress with this number. If shipping USPS First Class, Insurance is also available for an additional cost. If shipping USPS Priority Or USPS Priority Express insurance is provided with the service. USPS Package Insurance covers packages that may be damaged during shipment and/or fail to be delivered to the correct address. Stolen packages and packages proven to be delivered to the proper address by USPS GPS scan, are not covered by USPS Package Insurance. .
International shipping is available by request at the customer's expense. Please familiarize yourself with your Country’s shipping policies and fees. The Grace Room is not responsible for VAT or Customs Fees that are applied after shipping and before you can pickup your package. These fees are in addition to your postage paid.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
I love being able to create unique and custom items. Each item is made to order and customized according to the customer's personality and likes. Therefore, customer satisfaction is very important before shipment.
NON RETURNABLE ITEMS: Personalized items cannot be returned. Also, due to hygiene reasons, bedding and pillows cannot be returned.
STOCK ITEMS-NON PERSONALIZED: Items that are not personalized, not customized, not on sale, or not on the list of non-returnable items for hygiene reasons, can be returned at the Buyer's expense, in New condition, with a 25% restocking fee by contacting us within 7 days of receipt of your order. You will then have up to 14 days to return the items.
DEFECTIVE ITEMS: It is our goal to create quality items. If an item is delivered to you defective, please contact me via messaging to get a replacement and/or resolve the issue within 7 days of receipt of your order.
Please buy responsibly and seriously.
Custom orders placed with personalization, unique fabrics and materials, or during peak seasons may take additional time. If you have additional questions please contact us.
Please contact me to make sure your item can be created and shipped in adequate time for you to receive it by the required date. After confirming your required deadline expedited shipping and/or a rush order can be purchased at checkout.
It is recommended to hand wash your Grace Room creations in cold water and hang to dry. This allows your fabric and color to last longer and helps to protects any embroidery that may be included on the item. If you choose to machine wash, you do so at your own risk.
Please shop responsibly and seriously. Each Grace Room creation is made to order and custom made according to each customer’s personality. Anything that is custom made or personalized cannot be returned. If your item is defective or is not as described, please send me a message, before leaving a review or contacting Etsy, so we can get the issue resolved as quickly and effectively as possible. Additional information concerning returns are located in our shop policies.
First, check your account to make sure your item has shipped. If your account does not show tracking information and your order is past the ship-by date, please send me a message. If your order has shipped and a tracking number is showing on your account, please use the tracking feature to see where your order is currently located in the shipping process. If your order is taking an extended time please contact us. If your tracking shows to be delivered and you have not received it, please contact your local Post Office to get details from where your order was delivered. The post office logs GPS coordinates for packages with tracking numbers and will provide you with this information. If stolen, please contact us for further instructions
Please contact us with your mailing address information. We do ship internationally at the customer’s expense. The Grace Room is not responsible for any VAT or custom fees. In addition, your order will not be marked as a gift or sent without the value information on the customs form. This process is illegal and The Grace Room would face tremendous fines if caught.
All Grace Room creations are custom made orders. You will need to follow any instructions listed in the listing. Incomplete information slows down the creation process and extends your shipping time. Please send us a message with any custom changes and for fabric availability for the listing. Please check your messages often in the event additional information is requested in order to complete your order.